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Terms and conditions for Bestalpsescape

Welcome to Bestalpsescape, a premier casino-hotel located in the heart of the Alps. We are thrilled to have you as our guest and are committed to providing you with a world-class experience during your stay with us. Please take a few moments to review our terms and conditions, as they outline important information regarding your booking, stay, and use of our facilities.

1. Reservation and Payment

  • - All reservations are subject to availability and are confirmed upon receipt of payment for the full amount of the booking.
  • - Payments can be made by credit card, bank transfer, or cash upon arrival.
  • - Cancellations made less than 48 hours prior to the check-in date will be subject to a cancellation fee equivalent to the full amount of the booking.
  • - Early check-ins and late check-outs are subject to availability and may incur additional charges.

2. Check-in and Check-out

  • - Check-in time is 3:00 PM, and check-out time is 11:00 AM. Guests must present a valid ID and credit card upon check-in.
  • - Late check-out requests must be made in advance and are subject to availability. Additional charges may apply.
  • - Guests must settle all outstanding charges upon check-out, including any additional fees for services or amenities used during their stay.

3. Hotel Policies

  • - Smoking is strictly prohibited in all indoor areas of the hotel, including guest rooms and public spaces. A cleaning fee will be charged to guests who violate this policy.
  • - Pets are not allowed on the premises, with the exception of service animals. Prior approval is required for service animals.
  • - Guests are responsible for any damages caused to hotel property during their stay and will be charged accordingly.
  • - The hotel reserves the right to refuse service to guests who violate hotel policies or engage in disruptive behavior.

4. Casino Policies

  • - The casino is open 24 hours a day, and guests must be at least 18 years old to participate in any gaming activities.
  • - Guests are required to present a valid ID and comply with all casino rules and regulations while on the premises.
  • - The casino operates independently of the hotel, and any disputes related to gaming activities must be addressed directly with casino management.
  • - The hotel is not responsible for any losses incurred during gaming activities and encourages guests to gamble responsibly.

5. Amenities and Services

  • - Guests have access to a variety of amenities and services during their stay, including a spa, fitness center, restaurants, and bars.
  • - Additional charges may apply for certain amenities and services, such as spa treatments, room service, and guided excursions.
  • - Guests are encouraged to make reservations in advance for spa treatments and dining reservations to ensure availability.

6. Liability and Indemnity

  • - Bestalpsescape is not liable for any loss, damage, or injury incurred by guests during their stay, including but not limited to theft, accidents, or medical emergencies.
  • - Guests are responsible for their personal belongings and should use hotel safes and secure storage options provided by the hotel.
  • - Guests agree to indemnify and hold harmless Bestalpsescape, its employees, and affiliates from any claims arising from their use of hotel facilities or participation in activities offered on the premises.

7. Privacy Policy

  • - Bestalpsescape respects the privacy of our guests and adheres to strict confidentiality policies regarding personal information collected during the booking process.
  • - Personal information is used solely for the purpose of providing guests with a seamless experience during their stay and is not shared with third parties without consent.
  • - Guests have the right to request access to and correction of their personal information by contacting the hotel's privacy officer.

By making a reservation at Bestalpsescape and accepting these terms and conditions, you acknowledge and agree to comply with the policies outlined above. We look forward to welcoming you to our casino-hotel and hope you enjoy your stay with us. If you have any questions or concerns, please do not hesitate to contact our guest services team for assistance. Thank you for choosing Bestalpsescape.